Who we serve
Government entities, companies and institutions.
Integrated Business Services & Solutions
Turning ideas and operational needs into working services.
BCS helps government entities, corporations and institutions design, coordinate and operate practical solutions through business expertise, managed operations, technology and specialist partnerships.
BCS AT A GLANCE
A business-services company built around client requirements
What we provide
Integrated business services and solutions across six service categories.
How we deliver
A defined six-step operating model, from understanding the requirement to measuring results.
Who is accountable
One BCS point of contact coordinates the team, the specialists and the reporting.
WHAT WE DO
Six service categories, managed through one point of contact.
Business and Management Services
Business planning, feasibility support, project and programme management, and coordination of stakeholders and specialist partners.
Managed Operations and Customer Experience
Operating services day to day: administration, customer support, onboarding, service journeys, partner coordination and performance reporting.
Marketing and Market Support
Market understanding, campaign and content support, communications and customer engagement connected to each service.
Technology-Enabled Solutions
Websites, portals, applications, automation, data and reporting used where they enable the wider service and its operation.
Training and Capability Development
Training programmes, operating procedures, adoption support and sector-focused capability building.
Sustainability and Innovation Solutions
Coordinating sustainability-related and innovation initiatives with appropriate specialist partners, without BCS acting as an engineering consultant, contractor or verifier.
EXAMPLE REQUIREMENTS
The kinds of requirements BCS can support
These are illustrative examples of requirements, not descriptions of completed projects.
Setting up a new service
An organisation needs to launch a public-facing or internal service and wants one party to plan, coordinate and run it.
Managing a customer-facing operation
A team needs support to run enquiries, appointments or service requests to an agreed standard.
Structuring a programme or initiative
An entity has an approved idea and needs it turned into a plan with defined roles, milestones and reporting.
Building team capability
An organisation wants staff trained in new processes, service standards or ways of working.
Introducing a supporting technology
A service needs a practical system or tool, selected and introduced around the way people actually work.
Bringing in specialist input
A requirement calls for specialist expertise that BCS coordinates with appropriately qualified partners.
HOW WE WORK
Understand. Design. Connect. Deliver. Operate. Measure.
Understand
Clarify objectives, stakeholders, constraints and success measures.
Design
Shape the service model, responsibilities and delivery plan.
Connect
Bring together the right teams, specialists and partners.
Deliver
Implement, test, train and prepare for launch.
Operate
Run and support the service day to day.
Measure
Report performance and agree improvements.
WORKING WITH BCS
Ways to engage BCS
The right arrangement depends on the requirement. Each is agreed in writing before work begins.
Defined assignment
A specific piece of work with an agreed scope, timeline and outputs.
Managed service
BCS runs an agreed operation or service on an ongoing basis, against agreed service levels.
Programme coordination
BCS coordinates several workstreams, teams or partners under one plan and one point of contact.
Advisory and assessment
A short engagement to review a requirement and recommend a practical way forward.
Why organisations choose BCS
One accountable point of contact
BCS coordinates communication, responsibilities and delivery through one clear point of contact.
A clear operating model
Each assignment follows defined steps, from understanding the requirement to delivery and follow-up.
The right specialists
BCS brings together the people and specialist capabilities required for each assignment.
Progress you can track
Agreed milestones and reporting help clients see what has been completed and what comes next.
NEXT STEP
One accountable partner. The right specialists. Practical results.
Not sure which fits? Describe the requirement and BCS will suggest an approach.